Thank you Todd L. However, that does NOT work. I signed into my Turbo Tax account. But the online system treats me like a new client. It does NOT have my prior year forms. After two hours of trying, I finally reached a customer service person. They eventually found my prior year returns, but claim they're in another account. But, I DON'T have another account. So, they sent me an Account Recovery Request, which I completed, but...it doesn't work. The form just sits there and doesn't send to Turbo Tax. So...how can I speak to a Customer Service human who knows what they're doing?
