Once you e-file your return and the IRS accepts it, there is nothing that TurboTax can do to affect how quickly your refund is processed.
The IRS is not able to give you an exact date for receiving your refund. They can only give you the "expected" amount of time it takes for them to process it, but nothing more. The IRS Where’s My Refund? site is the best place to go for information.
Everything the IRS has to say about refunds is at Tax Season Refund Frequently Asked Questions. If you read this carefully, you will see they are not making any promises.
If you filed your 2020 taxes and haven't received your refund, your experience is very common - the IRS is encountering major delays in processing 2020 tax returns, and is almost impossible to reach by phone.
Why is this happening? Tax season (normally Jan 1 - Apr 15) is the busiest time of the year for the IRS. This year, they have also had to deal with major changes in the tax law, including ones that were passed retroactively in the past two weeks. They are also struggling with the same COVID workplace and workforce issues the rest of the country has encountered.
