Sorry that you are having an issue with the IRS. TurboTax does not issue refunds or Stimulus checks. TurboTax is a tax preparation platform. If you have submitted your return to the IRS, then TurboTax is out of the picture. IRS is forbidden to discuss your information with TurboTax because of privacy laws. There could be several reasons why you have not received your Stimulus or refund.
I am sorry you are going thru changes with the entire process. Honestly, this is an unusual year. IRS is doing a wonderful job issuing Stimulus payments and also Tax Refunds. TurboTax is trying to make sure our clients get the payments timely. Our hands are somewhat tied because we are not privy to your accounts once you file your return and we do not receive updates on your account. IRS issues the refunds and the stimulus payments directly to you. Our hope is that our customers receive their payments timely and as expected.
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