Can you share the number where you contacted a knowledgeable person at Hines? I called Customer Service and that person couldn't help, I sent an e mail and received a voice mail with a phone number but have called back twice and no response.
I really appreciate all the responses but can anyone summarize the steps in one message? There are so many its really hard to follow and know with certainty we are following the latest and greatest.
Thanks for all your help. Feels comforting knowing that others are struggling with this very vague letter from Hines.
