@ Dailyfrogz wrote:
well i do my taxes with you guys and was prompted to set up direct deposit at credit karma which I did and my account and routing on my 1040 match but they haven’t received the deposit and told me to contact you the irs also pointed me your way
This is mainly a user community forum, but we can tell you how to reach TurboTax Support if it comes to that. But there may be some other things to check first.
1) Does this IRS tool say your Federal refund has been released and sent?
https://www.irs.gov/refunds
2) Did you have any TurboTax product fees, and if so, did you pay them upfront by credit/debit card, or did you choose to pay the fees out of your Federal refund? If you chose to pay fees out of your Federal refund, an intermediary bank is involved that we can tell you more about.
