After you file

mesquitebean · ‎April 20, 2021

@ lharrell wrote:
Same thing happening to me!! I have never had any trouble getting my tax check back! The IRS tracking site says it was deposit on March 17 of 2021. TurboTax says it shows that it was deposited on March 17 but that green dot controls that and when you call them they have no record of your money when you can finally get a hold of someone and then their English is so broken up you can’t even hardly understand him and the phone cracks constantly! I am so beyond frustrated ! Can’t reach anybody at the IRS somebody help me please

This is a user community forum, but I can tell you some things to try.

I'll assume that since you are posting in this thread topic, that you chose to pay the TurboTax product fees out of your Federal refund (or that you had a Refund Advance to pay back.) That method uses an intermediary bank to receive the funds and subtract the fees. The company that handles that process is SBTPG (Santa Barbara Tax Products Group.)

I don't know whom you called when you said "Green Dot." SBTPG is indeed a Green Dot company, but you have to phone SBTPG directly. However, SBTPG also has a refund lookup tool on their website. I'll tell you how to look it up and/or speak to SBTPG, and also how to speak to the IRS, and, if needed, the IRS Taxpayer Advocate Service.

SBTPG refund lookup tool:

At this link click on the "For Taxpayers" portal, then on the next page choose "Check with TPG."

https://www.sbtpg.com/

SBTPG has a phone contact page at the following link. It also shows their business hours. Even when they are closed, you may be able to get automated info, or you can log in as above.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

If SBTPG says they never received your deposit from the IRS, here's how to speak to a live agent at the IRS, but it won't be easy due to pandemic-related staff shortages, busy tax season, extra duties with stimulus payments, etc.

IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

First choose your language. Then listen to each menu before making the selection.
Then press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
Then it will get "tired", and you'll get another menu. Choose 2 for "personal".
Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
I usually use a speakerphone so I can work on something else while waiting.

If you continue to have no luck reaching the IRS, you can try contacting the IRS Taxpayer Advocate Service for your area. They are especially prone to help if you have an economic hardship, or if there have been continued delays with lack of info from the IRS. At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate. If the Taxpayer Advocate can't/won't help you, ask them to transfer you to an an IRS agent. A couple of users reported that at least for them, that was a backdoor route to the IRS.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html