Paying

I submitted my taxes at the beginning of April.  Both State and Federal were accepted.  I set up e-payments for both. The State payment was made per request, but the Federal payment has not been deducted.  It has been more than 10 days.  It appears that the Federal return did not use my account information to make the payment.  I called the [phone number removed] number provided to verify payment, but it states that does not have the information.