I spoke with a rep today for 3 hours. She said I am eligible for the $1100 recovery rebate credit according to the correspondence she researched but it is not allowing her correct the issue. She reached out to her supervisor that told her all children born in 2020 are not eligible for the first 2 payments. She then told me that she argued that with her and showed her where irs.gov says they are. Her supervisor told her this is the only guidance she has received about this issue so an adjustment can’t be authorized by her. She then instructed her to submit a write up for management to investigate why my child born in 2020 is not eligible when irs.gov as well as the notices sent out with each payment says he is. She told me I would receive a response in the mail in 30 days at which time I will need to submit proof of why I believe he is eligible. I can’t even believe this. How are they getting away with it?
