I completed my returns for 2018 and 2019 with Turbotax with no problems. In January, I noticed I had not received a new notification from turbotax, so I went online and started a new return. I noted that nothing was carrying over from the previous return, and called the help line for Turbotax, and the representative "took over" my computer and said all should be fine. Again, nothing carried over, so I went ahead and filled in the information from scratch, and completed the return and tried to file the return. The IRS bounced the return three times, and I called Turbotax for help. They said I should just copy the return and mail it, so I trusted them and did just that. It has now been over two months, and I have no idea whether the IRS has my return, and the Turbotax rep did not tell me to ask for a receipt with the mailing. I paid extra for Turbotax service this year, the $50 "extra help" feature, and I got just the opposite. How can I find out if the IRS has my return? The State return went through and a refund was issued weeks ago, but the Federal return is in limbo.
