I signed into TurboTax and used this form:
I add information about my problem and I am given a number to call and a support ID. I'm put on hold a few minutes and then I can talk with someone.
The person I spoke with just now said the delay is caused by the IRS. It is not a TurboTax issue, according to the rep. The IRS has received our tax returns but there is a delay in processing them this year. Once they have processed a tax return, they will take the payment.
I strongly requested that someone from TurboTax reply to this thread and she told me that they will.