I mailed my son's return on Feb 27th to Kansas City processing center with no refund received. That's 7 weeks ago. I have checked multiple days using Where's my Refund phone number. The VRU response does not
recognize the SSAN/file status/refund amount entered. I know for a fact it's correct. Of course the IRS system just hangs up on you afterwards. No option to speak with a rep. I am now worried the good ole USPS may have lost it.
I called [phone number removed] which is supposed to lead you to a live person, but it does not. Or maybe I just have not cracked the secret VRU combination. By the way, his state taxes mailed the same day have processed long ago.
Any help with how to reach a real person would be helpful.
