I followed the steps indicated. At the point where it is stated to not enter my ssni it does not give me another menu. It goes straight to voice telling me to call back when I have the necessary information and CLICK goodbye. I am now on hold for 20 min trying to see if I can make an appointment at a local office. This probably won't work either. My taxes were submitted Feb 12. It has now been 2 months and I can not speak with anyone.
