Yes, I totally understand that about the AGI. I will try to enter 0 and see what happens. Thank you for that info. I wish I could say I hadn't already tried all of that when contacting the IRS. I followed those instructions to a tee...and was being transferred to an agent, only to be told that "due to heavy call volume, I'd have to call back later." This happens every time I call. Our local office is 2 hours away & doesn't accept calls.
