My IRS transcripts have no record of a 2020 return that turbo tax said was accepted in mid February, and it is not yet processed. What does this mean?

All of the information was filed correctly, I have a topic 152, have spoken to the IRS directly and they say is processing bug has yet to START processing. However there is nothing on any of my IRS transcripts about a 2020 return filed, in fact- one transcript said “no return received” even though track my refund says processing. Filed in mid February, and was told to call back in May if I don’t receive my refund. I’m so confused.