After you file

I received an email about a payment turbo tax is going to charge me. It is unbelievable that this company who has not helped me in the process of figuring out what is wrong with my federal tax return in regards to processing and refund information. I still haven’t received my refund and I probably will not use turbo tax ever again after this year I am frustrated and honestly disappointed. My return (according to turbo) was accepted my the IRS 02/12. When I check my irs website acct I don’t see any record of a return being submitted by TurboTax to the irs. Everytime I call the IRS I get different answers in regards to “verifying my identity” which I did WEEKS AGO. I understand the frustration and why I have to be patient but turbo tax shouldn’t be able to charge me for a service they didn’t provide well at all.