I have contacted TT and they have issued me a refund for their mistake on line 30. They also said that they have found and fixed the glitch. However, I still have not had any status change on the IRS website other than saying being processed.
TT was really good though when I called them. They're not only refunding the money that I paid them this year, but they will still file any amendment that I may need for this year-including for State since I may end up owing them more money and thay already took it out.
I've been using TT for at least 10 years and this is the only time that I have ever had any trouble at all with my taxes.
Once I talked to a real person and not on chat, their customer service was pretty good.
I can't get ahold of the IRS after the first time. I tried calling at 7:03 am last week and got through all of the prompts only for them to hang up on me due to high volume in calls. In other words, make sure you start calling right AT 7:00 am. One minute before and no answer, 3 minutes afterward and you get hung up on before you even have a chance. The rest of day, forget it.
