After you file

I have called them several times. It’s just like the sight. I get a error message.  Reading “we have noticed suspicious activity and places you’d account on hold. “ further instructs me to  upload my drivers license. Then I go to to the site and enter my  social to access the page but it rejects me then I try a support ticket and never get a response. I need to talk to a live person. Still I don’t have it. Almost 4 am here pacific