@ kreepy86 wrote:
Thank you for your response yes I have fees being taken out for TurboTax from my return however the problem is it's been almost 21 days since they said they have sent my return out
Sorry you're having trouble. I'm a fellow user and helper in this user community forum. I don't work for TurboTax.
Since you said you have fees being paid out of your Federal refund, as I explained above, the IRS first sends the funds to an intermediary bank. The company that handles that is SBTPG (Santa Barbara Tax Products Group). You can go to the SBTPG website below and use SBTPG's refund lookup tool, to see if you can find out any info about your refund and what the holdup is. Perhaps the deposit from SBTPG's bank to your Credit Karma card failed, in which case they mail a check. Or perhaps it is held up at SBTPG's bank for some other reason, such as needing identity verification. I'll also tell you how to speak to the customer service folks at SBTPG.
Refund lookup tool at SBTPG:
https://www.sbtpg.com/
On that first page choose the "For Taxpayers" portal.
Then on the next page choose "Check with TPG."
SBTPG has a phone contact page at the following link. It also shows their business hours. Even when they are closed, you may be able to get automated info, or you can log in as above.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
