I received an email from a third-party Santa Barbara, claiming suspicious activity (The only suspicious activity is the holding my refund). On 3/30/21, I uploaded the front and back of my drivers license as they requested, confirming once completed. The following morning 3/31/21, I received an email, requesting the same documentation, I follow the link and when I submit my SSN, I get this error, "The current account status is not eligible". I've talked to 5 Turbotax Specialist, Sent 3 support request, 2 emails to the SBG. Hours upon Hours on the phone with Turbotax Specialists and their Supervisors, trying to find a way to contact a live "Support Person", of the Santa Barbara Group Representatives. The Supervisors where even surprised to realize they had no way to contact SBG. I was told and I verified my Refund was Sent from the IRS to Turbotax, April 1st - hours of trying, no word from SBG. Finally, the Specialist told me Thursday that everything is a "Green Light" and Friday Morning 4/2/21, I would wake up with the money in my Bank. Nope, I spent hours with a very nice Turbo Tax Specialist Supervisor as I did on the 1st. On 4/3/21, nothing and another Turbotax Specialist. On 4/4/21, Nothing, another Turbotax Specialist, she said she would look for a way to contact, after about an hour of listening to their music, the line went dead. I also was told tonight, Sunday 4/4/21 into Tomorrow Morning 4/5/21 (my birthday) the Refund should hit, is this going to happen? Please someone tell me some facts, I still get the email requesting and I still can’t enter my social to upload again. Stuck in the cracks of a faulty program and zero customer support from Santa Barbara Group. I would of went with another if I had known there was a third party involved, with no customer service non the less. I understand the assurance of protection of my Identity, "but its my money and I want it now". How long does it take to remove the hold from my refund? When can I expect it in my account?
Thank You
Dave
