After you file

This is a two month ago suggestion, but how can I report something lost or stolen when it's never been received, and I have called and talked to four representatives that tell me to send my lease and id, not being told to add my utility bill, which I sent that to address change @greendot, and still no response back nor a phone call, if anything this is fraud done by turbo tax and green dot,so where do I report that, better business bureau, my lawyer, because no one is giving me solutions, and I am still waiting after three months and I am homeless due to this matter.