After you file

mesquitebean · ‎March 29, 2021

@Factavain wrote:
How come when I go and check my social security on irs2go.com it's saying that my information doesn't match what's going on man what's going on with my refund I thought you guys did my taxes and I'm supposed to get a refund what's going on

You can't always go by the IRS "Where's My Refund" tool. It's been having a lot of problems this year.

https://www.irs.gov/refunds

The IRS itself admits there is a problem for some users. In the top yellow box on that page it says:

"Issues with Where’s My Refund"

"Currently the Where’s My Refund tool is telling some users, in error, that they have entered their information incorrectly. We (the IRS) are working to resolve this issue and will update this message once the issue is corrected."

NOTE: Also be aware that the IRS "Where's My Refund" system is not available every Monday from 12:00 am (Midnight) to 3:00 am Eastern Time (or longer). Since this is a Monday morning, wait and try again during the day. But it may still not find you, as the IRS admits as I mentioned above.

Of course, you do need to be sure you are entering everything correctly.

Be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool.
Be sure you enter the correct SSN and filing status.
Be sure you are using only the Federal refund amount. Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.
Also be sure you are using the Federal amount before any TurboTax fees are taken out (if you chose that option.)
Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.
You can also try phoning the IRS refund hotline. I've seen it work for some users when the WMR tool didn't. 800-829-1954