@DianeW777 gave you excellent advice. It could take you about an hour or so because of wait times.
When contacting the IRS be sure to get the agents name and ID number. If you have to call back that will be very important.
I recommend trying to contact a local office.
You can call toll-free at 1-800-829-1040 or visit a Taxpayer Assistance Center Local IRS Office .
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