Please see this IRS answer from their Get My Payment Frequently Asked Questions page under Bank Account:
What if I don't recognize the bank information shown adn I receeive SSA, RRB, SSI or VA benefits? (updated March 25, 2021)
If you did not file a tax return and you receive SSA, RRB, SSI or VA benefits and your benefits are currently deposited to a Direct Express card, then your third Economic Impact Payment will be deposited to that card.
The bank information shown in Get My Payment will be a number associated with your Direct Express card and may be a number you don’t recognize.
For those without direct deposit information on file with the IRS, the IRS will use federal records of recent payments to or from the government, where available, to make the payment as a direct deposit. This helps to expedite payment delivery.
If you don’t recognize the bank account number displayed in the Get My Payment tool it does not mean your deposits were made to the wrong account or that there is a fraud.
If you do not recognize the account number, it may be an issue related to how information is displayed in the tool tied to temporary accounts used for refund loans/banking products. You do not need to complete Form 14039, Identity Theft Affidavit.
@Mtrenary5
Your best decision would be to file your 2020 tax return as soon as possible so that the IRS has updated information directly into their system. This will avoid further calamity, hopefully.
It is important to recognize that the IRS, by definition, is separate from tax software providers.
This is not a run around or a cover up. It is an unfortunate explanation for you, and unwanted news. As one adult to another adult, I acknowledge the frustrating time delay.
TurboTax is not responsible for how the IRS is issuing checks because the IRS has 100% control over issuing millions of checks to millions of people that may or may not have updated their information. The fact is TurboTax did their best to help early on to expedite your and our other valued customers' IRS stimulus payments and had assurance at the time that it would be an effective support.
@Sunnydee13
