You may also have more than one account without realizing it. If you used Online TurboTax to prepare your return, it's not uncommon to end up with more than one account.
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
We need to first know if you prepared your return in Online TurboTax or the desktop software (CD/download). We can tell you how to look for multiple accounts and regain access.
