I don't know if TurboTax is supposed to help you with this or not. But the only thing I can do is to tell you that I had the same situation last year and the only thing that I was able to do was they gave me a fax number and I faxed over an ID FX over social security card mail bank statements everything that showed who I was my address anything that would help to prove who I was and within 8 weeks I received my check so that's the best option I can tell you because I didn't have a car loan or a credit card I didn't have any of those things that they asked for so the best thing I can tell you is to get that fax number from them if they don't give it to you I can give it to you and fax so you're over your info to them immediately and that's what helped me. I even downloaded a fax app so I could do it for my house, I didn't even have to leave . I hope this helps cuz I know how frustrating it is .good luck
