I’m so sorry to hear this. I am in a similar situation as you. TurboTax botched my tax return, they never sent me my money from my 2019 tax return and here we are A FULL YEAR later and I have yet to accomplish anything. The robot phone lines hang up on you, they don’t reply to emails, or they do reply to emails and say they can’t help. When I do get a hold of an actual person they can’t help me, they can’t transfer me, they can’t to anything and it is absolutely maddening how terrible awful this company is. I am literally telling everyone I know to not use them and to tell everyone they know to not use them. They stole my money. They have terrible customer service and it is all hiding an entirely corrupt and messed up business.
