How do you talk to an IRS agent to get trying status

I was wondering how do you actually get to a live person at the IRS to find out what is going on with my refund?

 

I have called [phone number removed] but the only options I get are where it just repeats what is on the website or the mobile app.

 

But it has been 28 days since my e-file was received, so it is past the 21 day junction where they day took call to check on it.

 

But I can't find away to get a real person too find out what is going on.

 

Thanks