I'm going to scream this so that the people reading it will understand! I answered the questions that I had received (Yes) both the $1200 and $600 stimulus payments. I had nothing coming. When I looked at the 1040-SR that TT generated, Line 30 had $1200 entered. I should not have received any credit on Line 30. TT put that amount on Line 30. I didn't even know there was a problem until weeks later when I used the "Where's my Return" from IRS to find out why it was taking so long to get my Federal refund. As part of the process I looked at my 1040 line by line and figured out what the problem was. I can't state it any simpler than that. This same thing happened to many TT users. It's a big mess. There aren't any maybes. This is the fact. It's insulting that anyone would say all of us collectively should have checked our returns before we e-filed. What would alert us to check for this discrepancy? Tubotax automatically checks your Federal and State returns and tells you that everything is perfect. Yay! Now I can pay my $120 to TT and wait for my return...
If people answered the Yes/No question incorrectly or entered an incorrect amount for what they actually received, it is an entirely different situation (although related). I am only concerned about TT entering amounts in Line 30 that do not align with reality. Did I shout that loud enough? In case someone thinks I really did make a mistake, I have screen captures of the questions from TT and my responses. A customer service rep went through all of it with me. Thirty two years as a CPA and she couldn't figure out why TT would have put $1200 on Line 30. Am I getting through to anyone? After an hour on the phone she sent me a link to the Accuracy Guarantee Dept. which is just another way of saying she couldn't help me. The link is a joke in this case and she knew it. I have a case number from a second call which was answered by an actual customer service representative (not an independent CPA sitting in SF getting paid to take calls from her home office on a Sunday). The second customer service representative understood my concern. She gave me a new case number and said she would authorize a refund of my filing fees from TT. She also stated that I could not be immediately refunded because I had chosen to make payment out of my Federal Return. She said she could not process my refund until after their payment from IRS hit their account. I am not a fiction writer. I am only stating the facts. I am trying to raise awareness of this issue and rebutt some of the hasty comments that have been posted by "experts".
