After you file

I keep getting the same message from you guys. But it feels as though you guys aren't reading what I'm writing.

The IRS has accepted my tax return. They accepted it on 2/24/2021.

I cannot track in via the "where's my refund" portal. As of today it tells me that it cannot provide any information on my refund. The filing date is correct. The information is correct. I have verified that I have received my acceptance email from Turbo Tax and Federal/State acceptances. IRS is telling me to check with my tax filer (Turbo Tax). But every time I try to check with you guys I sit on hold for 30+ minutes and then I have to work. The answer I'm getting from the "tax experts" on this forum is to check the IRS website.

 

"We cannot provide any information about your refund. Be sure to:

 

  • verify your filing date;
  • check with your tax preparer or tax software provider; or
  • verify you received your electronically filed acknowledgement e-mail.

 

If you filed a complete and accurate tax return, your refund should be issued within 21 days of the received date. However, processing may take longer under certain circumstances."