1. For the record saying you got the payment and you did not, you will need to start a payment trace. This will take some time. See: Economic Impact Payment Information Center — Topic F: Payment Issued but Lost, Stolen, Destroyed or ...
2. Accepted is the first step. It just means received. It does not mean approved just yet. You did the right thing to get the 2020 tax return filed.
3. Information doesn't match means you have tried three times within 24 hours and you are locked out for 24 hours.
See: Get My Payment Frequently Asked Questions (last question in the Error Messages/Lockouts section)
Here is another way to try to see your account: IRS View Your Tax Account.
4. Click the link for help getting a local taxpayer advocate. Contact the Taxpayer Advocate Service Online at: Taxpayer Advocate Service Contact Us.
For all related taxpayer advocate information, see: Topic No. 104 Taxpayer Advocate Service – Your Voice at the IRS.
