My son, Michael [removed], filed for 2019 on July 3, 2020. Michael's Turbo Tax computation computed his refund was $674.00. However betweenMichael filing his taxes and receiving his refund, UnitedBank (Farmers Bank of Frankfort, KY) was bought out by WestBanco. WestBanco promptly added three numbers to the front of the account number assigned by previous UnitedBank. To date no refund has appeared in his "updated" WestBanco account. WestBanco insists his refund check was never sent by the IRS thru Turbo Tax.
Secondly, when contacting Turbo Tax Michael was transferred to a Robin D. twice even though the calls were a week apart.
Third, Robin D. insisted Michael pay $5.00 by credit card even though Michael was using my Turbo Tax (Been a member for 47 years). Is this $5.00 charge a usual policy?
We were concerned that once he was transferred to Robin D. twice with so much time in-between and why she asked for the $5.00 fee.
Turbo tax may have received a similar email from me about this subject within the last 2-4 days.
Please provide some kind of acknowledgement ASAP and answer as to what happened to Michael [removed] refund as soon as you can. Michael has been out of work because of the pandemic and he could sure the money.
Thanks
Henry [removed]
[removed]
if you need it: [email address removed]
