I'm sorry for the frustration. The Internal Revenue Service (RS) is the agency that issues refunds and stimulus payments. TurboTax cannot issue money.
To reach the IRS, see: IRS Let Us Help You.
To see your account at the IRS, go to: IRS View Your Tax Account.
To get a Taxpayer Advocate to be your voice at the IRS. However, many local offices have staff working remotely right now. For more information, see: Topic No. 104 Taxpayer Advocate Service – Your Voice at the IRS.
If you have outstanding debts, the refund may have gone to pay the debts.
Even though the stimulus can only go to pay back child support, once it is converted to a credit on the tax return and would have gone into your account, then it is not protected, and could go to pay government debts. See: Who Can Garnish an Income Tax Refund? - TurboTax Tax Tips & Videos
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