I'm not exactly sure of your situation or why you can't prove your identity but last year the same thing happened to me right when they closed down I had an appointment and then they shut down I couldn't go prove my identity that way it took me a total of 9 months to get my check finally but the thing that's the only thing that got it going was the fact that I faxed over my ID and anything I had that proved who I was and then I think within 6 to 8 weeks is when my check came after that so if they've giving you an email address or a fax number you should fax over anything you have to prove who you are right away cuz that's the only thing that helped me to get my check other than that I didn't get through with anybody talking to anyone with anything online nothing helped other than faxing over what I had and then I guess it went to someone and they passed it through but that was the only thing I could do cuz I was stuck and couldn't prove my identity cuz I couldn't go in and I couldn't talk to anyone so finally I got a fax number and just faxed over everything I had and that was the only thing that helped if you don't have that FAX number let me know and I'll give that to you also hope it.
