I spent over 8 hours trying to verify identity. time is money and as taxpayers we have a right to prompt courteous service. I was able to speak to someone in auditing in less than an hour and that person tried to help and was nice but could do nothing so she transferred me and gave me a bunch of different things to try. Then i spoke to someone in accounts who was rude as hell which got me mad as well but luckily during that conversation i was constantly using a second phone to retry the stupid number over and over and over and over until it didnt say due to high demand and hung up on me, when I heard the hold music omfg yeah im actually on hold bye!! I feel i deserve extra **bleep** compensation for having to literally do nothing but try to contact them for that freaking long and the fact now that they have verified my identity i must wait another 9 weeks and they refuse to do direct deposit and are instead mailing me a check. I have a fulltime job and toddlers so all of this is unacceptable in my book. They need to get more staffing for that department if they are going to send out so many of these letters now!
