@pfdno1 As far as your refund is concerned, you are correct that only the IRS can assist with that. The irony is that the way they have their automated system set up, you do not want to select the "questions about my refund" option, because it does take you back into the Where's My Refund automated system, which is the same as online, and no human customer service is available. The way to talk to someone is to select the option regarding your tax account. Try that instead, and call first thing in the morning.
Getting through to the IRS is extremely difficult at this time, and a number of returns/refunds are delayed this year, which is not easy to deal with. But in the end, it is the IRS who can assist you to work out the issue.
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