@montanaokie1 wrote:
You can spin your wheels for a long time before you finally get to their link about Accuracy Guarantee. After reading their language you find out that their only obligation is to help you if you get audited or fined by IRS. If you get to a customer representative you will probably be reminded that YOU approved the return, and are therefore responsible for catching any mistakes... I may not have all the wording correct, but the bottom line is that you are SOL. One huge mistake that Turbotax made this year was entering $1200 in Line 30 on many returns in error. The customer did nothing wrong. Those returns are being delayed for weeks or months by IRS and the refund amount is being adjusted downward by $1200. Turbotax is being very slippery with its responses to this error. They must have made this mistake on a lot of returns and don't want to lose the revenue. If you happen to be lucky and pin someone down, they may agree to giving you a refund - once they have been payed out of your Federal return (which is delayed because of their mistake). Be patient and be persistent. Making an honest mistake is one thing. Trying to deny responsibility is crooked.
After entering all information TurboTax calculates the first and second stimulus and adds it to your refund, then it asks how much of the first and second stimulus you received and subtracts that. If you received all the stimulus then line 30 will be zero. TurboTax can only enter what you tell it, it has no way to know if you received it or not. The accuracy guarantee only covers calculation errors, not user entered data.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
