Please follow these steps to open your return back up as long as you haven't actually filed the return:
- In TurboTax Online, sign into your account.
- Select Tax Home in the left menu.
- Scroll down to Your tax returns & documents.
- Select Add a State (you're not actually adding a state, this opens the return back up)
Please see How do I clear and start over in TurboTax Online? for more information.
If all this doesn't work, then that you will need to create a new account.
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