@nikolab wrote:
Thanks for the step by step guidance. I get the same result (you haven't file a tax return yet). I did not file a state return, just federal.
When I check the e-file status, it says also "Think you've already filed? Select Continue and we'll double check if you have or not". When I select Continue, it takes me back to the file section for a new transmission. I don't want to do it again. I am not sure if this will make a new transmission or will check anything before submitting a brand new one. It may screw things up, who knows.
It is so strange and make me wonder if everything is OK.
I can't explain why you got an email saying it was transmitted, then another email saying it was accepted, and now not seeing evidence of it being filed inside the product. It shouldn't let you efile twice, or if it does, the second one "should" be rejected by the IRS with an error message that one has already been filed under that SSN. BUT, I think the safest thing to do is to talk to TurboTax Support. They should be able to tell if you have successfully efiled, and if it was indeed accepted. If it was, they should have received confirmation numbers from the IRS.
And it would be interesting to hear how they explain what you are experiencing.
They are open now and usually easier to reach this time of morning.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact
