Yes, you are correct, many of our customers are experiencing delays in receiving their payments without being able to access information via the tools the IRS has provided as expected. As our customers continue to have questions regarding the Economic Impact Payments (EIP), we’re continuing to work with the IRS for guidance. We’re updating our customer and expert-facing articles with information as soon as we get it. Please see the following link about late payments: What if my IRS refund is taking longer than 21 days?
Here is an FAQ with updated links and information: Review the new FAQs in the article, How will the third stimulus impact me?
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