I totally get it. I got that the first week too, but then I tried to call in the evening, at around 6:30pm...and I got through. I had to wait about 45 minutes on hold, but they verified my identity and said they would move it along. If they cannot verify your identity over the phone, they will get you in with the local office in person, (which is probably easiest!) But just keep trying I was so frustrated with the “too busy” message, but try weird times or right at 7am or the evening like me. 🤷🏻♀️ Good luck, just keep calling. 😕
