Hello,
So if you elected to have your funds deposited on a Prepaid Card, you will want to go here:
https://www.turboprepaidcard.intuit.com/
If you elected to have your funds sent via check, that is something the IRS will send you directly.
It sounds as if you may have elected for a Turbo Prepaid Card. The Turbo Prepaid Card is handled by GreenDot Bank. You can find their contact information here:
https://www.turboprepaidcard.intuit.com/contact-us
They may need an account number. This can be located on your 2018 return. Just look at the direct deposit section.
Contact them and let them know you haven't received your card. I hope this helps!
