I appreciate the responses and was going to mail in her return with the 2848 form/POA as advised but I took pause since it was < month from the filing deadline I decide to take it to a walk in tax preperation office and have them file the return electronically. They we able to scan the 2848 form and the POA then submit it to the IRS along with an explanation. Felt it was cheap insurance if the IRS had a concern and they could justify why her return was filed this way. This entity also ensured me they would monitor the situation and would notify me if there was any issues or feedback from the IRS. Curious thing, I tried contacting the IRS directly via their phone number several times but all I received was an automated response their service number wasn't available?
I've used Turbo Tax since the 90's and it has always served me well but I was disappointed that the software didn't support the 2848 form submission or their help section didn't provide guidance on submitting my Mother's return using the 2848 form. Actually you couldn't even pull up the form in the software and the help section just provided a link to the IRS website PDF form. It's hard to believe that other Turbo Tax customers haven't had the same issue as I encountered before.
