This did NOT solve my problem, as it makes the assumption (as too many service representatives do) that I did my taxes online last year. I NEVER do my taxes over the internet, PERIOD.
The problem was eventually solved when I finally found a phone number to call [phone number removed]) and spoke directly with an agent. After escalating to two supervisors (who tried to tell me to look at last year's PDF, even though I repeatedly said that the deduction information I needed wasn't there because TT said I should take a standard deduction and did), I finally got them to do a screen-share. After jumping through a lot of hoops and demonstrating that yes, I did indeed purchase the software legitimately (this part was understandable), I finally got a new activation code and I got back in.
My sincerest thanks to Moniqué (I doubt I spelled that right) for believing and calmly hanging in there with me to get what I ultimately needed. Intuit's 1st tier phone support gets 5 stars. The rest (especially the software team that came up with this stupid activation policy in the first place) 1 star.
Excuse me, but I bought the software and the license that went with it, I should be able to get into it whenever I demand, I don't care if it's 30 years from now. I've used TT for 6 years now. Fix it or I go with H&R Block next year.
