@ LadyLee1965 wrote:
irs said they sent my refund. turbo tax emailed me a day prior to be on the look out that it could possibly show up that same evening.. it hasnt.. a day later it's still not there.. what is holding up receiving this refund? is turbotax delaying my payment? I am not understanding why it's not been seen as deposited into my account when both turbo said to expect it as well as the where's my refund irs.gov site shows it's been sent. what is going on ?
Did you choose to pay any TurboTax fees out of your Federal refund?
If you chose to pay any product fees out of your Federal refund, the funds go first from the IRS to an intermediary bank where the fees are subtracted. Then that intermediary bank sends the rest to your bank account (or card) in a second direct deposit. The company that handles that is called SBTPG (aka Tax Products Group.)
If you're sure the IRS has released and sent your funds (check with the IRS "Where's My Refund" tool), you can log in to your temporary account at SBTPG to see the status of your funds.
To log in, choose the "For taxpayers" portal at:
https://www.sbtpg.com/
Then choose "Check with TPG."
SBTPG has a phone contact page at the following link. It also shows their business hours. Even when they are closed, you may be able to get automated info, or you can log in as above.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
