Thank you! These are such useful instructions. It's a shame they make it so difficult to actually talk to someone. I'm disappointed to report that it took over 20 redials to finally get connected to a call (each time the bot would say they are having higher than usual traffic and they can't take my call, try again later). So I get all the way through the steps listed below and the automated bot voice says they are not able to take my call right now and it disconnects. no reason given. Ugh! Guess I'll keep trying
