After you file

I filled my Taxes February 3rd through turbo Tax. They got received by the IRS February 12th at 3:03pm. They were then shown as approved by the IRS on February 12th at 5:11pm same day. All of this is according to Turbo tax. I STILL do not have my refund and it has been over 35 days now. I have called the [phone number removed] number everyday at least 5 times a day since March 5th and have never even gotten the chance to press a button. They only ever say they are "too busy please try you call at a later time." The IRSGO app shows it still in process and to call after 21 days has passed. I'm now stuck because it is in fact well over 21 days and the only option I'm being told is to call if over but in over 56 calls I have gotten the same message. Not one person ever to just help me understand what is going on. My family is in need of this refund with a passing of a loved ones bills left but I cannot seem to get anywhere with TurboTax, IRS app, or the phone numbers provided by both parties. Someone please help....