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After you file
It's not clear that it was SBTPG that reduced your daughter's refund. More likely the IRS reduced her refund, and SBTPG sent her what it got from the IRS, minus the $60 fees. The IRS will send her a letter explaining why they reduced her refund, but she will not get the letter until a few weeks after she received the refund.
March 16, 2021
2:12 PM