I received a paper in the mail about me not claiming for the earned income credit i qualify for with 3 children being head of household making under 45000 gross for the year. I am confused how turbo tax charged me to file and guaranteed the maximum refund but missed such an important tax credit for a single mother this is insane. I would like the information on how to obtain this form requested by the irs for your mistake. I also want a refund of ALL my money i was charged to file this return. I had to pay extra for max benefits and STILL somehow the earned income credit was missed. I knew it was very small of a refund but with covid and the talk of child credit monthly payments starting near june i thought maybe it was correct. This should have never passed tour review let alone final review now i have to wait a weeks possibly months before getting the majority of my tax refund since i choose to go through your site. I had no problems the 4 years prior. As a faithful customer of yours i am writing to give you a chance to clear this up and make things even. please give me a call at [phone number removed] or email at [email address removed]. Have a great day.
thanks,
Amanda Meade
[phone number removed]
