I will never use Turbotax again this is fact. Not only did the price for the software increase drastically,
but I found out after talking to the IRS that the issue is with my Audit Protection I paid for as well.
The IRS told me that Turbotax should have sent me a letter already indicating that they were withholding my
Federal Tax submission to the IRS because of some additional questions that I needed to submit to provide
further verification for my tax return. I HAVE ZERO CLUE WHAT THIS IS ABOUT since I received a message from Turbotax that my return was submitted successfully, with zero errors and approved by the IRS on Feb 10.
I didn't even intend to purchase the audit protection plan but I missed it, as I was submitting my federal return which is my mistake I guess. So I pay for the software, pay for filing electronically another 45-50 bucks for audit protection don't recall the exact amount and all for nothing. Here is my scenario that I am still waiting on... As a side note my father who submitted using Turbotax is having the same exactly issue. First year I have had this many problems.
Anyways this is my recent post below:
**Previous post**
I just wanted to give an update to my situation.
I submitted my Federal Return electronically on Jan 25th, accepted by IRS on Feb 10th.
For about five days the IRS website "wheres my refund" tool showed the status bar processing, after 7 days
the status bar disappeared replaced with the message "Your tax return is still being processed. A refund date will be provided when available."
I followed some advice on this site, created a IRS account and viewed my 2020 transcript.
IRS 2020 status shows "refund has not been received".
I contacted the IRS this morning and found out the reason for the delay could be a computer glitch
but most likely is being held up by: TurboTax Audit Defense program which should have sent a letter out to me with a few additional steps to identify identify online and get the return processed.
After verifying some addtional info, the IRS agent said she would mail a letter to me which will be received in the next 5-10 days. The letter will steps I have to do online on the IRS site to complete my verifrication after that, I should be all set and the return will move to processing right away and will get a exact return date to expect my refund. IRS lady also noted that if I have any issues with the steps online there is a unique number they provide on the letter to contact IRS verification as well. Hope that helps anyone here.
If you signed up for the Turbotax Defense option would highly recommend checking into this scenario..
