This is the last time i use Turbotax. I tried to give them the benefit of doubt when they fumbled the California debacle and failed to provide a clear and concise communication to us until some of us contacted the CEO and other VP's for them to take notice and finally take action. If it is not the miss information by these so called experts its the silence on turbotax part. Zero excuses for this.
Now with this Fed issue, turbotax refusing to provide proof taxes were actually electronically sent to the IRS servers. I've had enough and I'm no longer defending this company and their leadership.
For early filers there is a number of issues all of which will cause delays and two of the scenarios are related directly to Turbotax and their lack of transparency. The gall of the office of the president rep to tell me to contact a tax advisory group which has No purview into the way Turbotax handles the returns or the IRS is downright shameful.
The early filers for Fed are impacted in two way directly related to Turbotax. The Fed form was updated and one of the fields expected input from the user which was not required during early filing. The second issue is if Turbotax in fact did transmit the returns to the IRS. When tax transcripts indicate no return was received the email from turbotax does not absolve them until the provide proof in the form of server logs it was in fact transmitted completely.
Lack of transparency and the miss information by these forum "experts" turbotax hires has only exacerbated the problem and they will lose customers in the future as a result!!!
